Frequently Asked Questions

How long will it take for my order to be ready?
If the products are in stock generally 2-3 working days unless it is after a trade fair when it could be 5-7 working days.

How is freight charged on my order?
Freight is calculated on the volume of the order. We quote the freight with 3 companies and take the cheapest.

Can I use my own freight company?
Yes. You will need to organise the collection on your account. Any breakage will not be the responsibility of Martinvale -This also applies where you may designate an on-forwarder to collect your freight from a depot.

Can I have my order delivered to my residence instead of my business address?
Yes this is possible, but some couriers are now charging an extra fee ($5-$10) for delivery to residences. The best way to avoid this charge is to have the order deliver to a business address where it can be signed for.

What payment methods are available?
We accept American Express, Mastercard, and Visa, direct deposit, cheque and PayPal(by arrangement).